Meet our CQC star Shelley Rochford - former Jet2 air hostess and she lives in a "madhouse"!

In the latest of our Hello my name is...Shelley  Rochford opens up about living in a madhouse and how being an air hostess just wasn't for her.

Our CQC Compliance Manager, Shelley has created a really useful resource centre on the intranet for everything CQC-related.

She's also  co-created our latest learning newsletter** - which focuses on Nutrition and Hydration - ahead of our peer review in September. 

Hello my name is...Shelley Rochford and I'm the CQC Compliance Manager, based at HRI.

Before joining CHFT I worked for 10 years within Substance Misuse Services working in Operations, Performance and Quality Improvement roles.

I live in Oakworth with my partner Lee, my two little girls Sienna & Savannah and our Miniature-Schnauzer, Arthur. I also have two step children Mia and William ... It’s a mad house!! We love keeping busy and enjoy going on camping holidays and for long walks around the beautiful Bronte Country countryside which is on our door step.

What is the highlight of your career so far?  Being the successful applicant for my role at CHFT has been a huge highlight. I also successfully developed and implemented a substance misuse service specific “Clinical Quality Improvement Inspection Toolkit” this tool was rolled out and used in several drug and alcohol services across Yorkshire and the North East, these services have since been rated Good or Outstanding by CQC.

What did you want to be when you were growing up? Growing up all I wanted to be was an air hostess. When I left University I worked for Jet2 for a year… turns out air hostessing definitely wasn’t for me!

Who is your hero/heroine and why? My heroines are my Mum, Nan and Sister we are all the best of friends and support each other every day, we are all very lucky to have each other.

When you are not at work, how do you relax? We like to walk Arthur on the moors; our favourite walk is to Bronte Waterfalls in Haworth. 

What is your favourite place? We recently moved house so my favourite place is in our lovely new garden … or anywhere with sunshine obviously!

What would people be surprised to know about you?  I have a Degree in Product Design, which is basically inventing things! I also worked in Ibiza for 3 summers.

Twitter or Facebook? Facebook for personal use. Twitter and LinkedIn for business use.

So what's new about the CQC pages?

Our CQC pages now include an "Everything you need to know about CQC" section, which will be a great resource for new starters, as well as anyone who might just need a bit of a refresher on the CQC process. 

There is information on what to do if CQC arrives at the Trust, as well as guidance on how to prepare for a CQC inspection. 

We're due to be inspected again at some point this year, and I'm confident that the revamped pages will be a great tool for all CHFT staff and services.

**Sharing Learning, Improving Care

Our latest learing newsletter (see attached) is out on wards now. It's got loads of useful information about Nutrition and Hydration, including what we're doing to improve nutitional care, and a reminder on the importance of the Malnutrition Universal Screening Tool (MUST) and what we've done to make improvements.