Our Catering teams can be celebrating today following the publication of the 2018 Inpatient Report.
Our food rating has shown the biggest improvement of all categories and is a reflection of all the hard work from our teams behind the scenes in the kitchens, the menu and choices provided and the ward delivery services.
Away from food, our care received many scores of 9 and above and, as always, there are areas where we can improve.
More than 140 NHS acute trusts in England were surveyed. The 2019 survey will be asking patients who are with us during next month*.
Patients were asked about their experience of:
The food rating increased significantly from 5.1 to 5.8 so we had to ask our Catering Heads, Adrian (HRI) and Lina (CRH) what's behind their ratings boost.
Adrian said at HRI traditional meals such as cottage pie and fish and chips are always most popular and chocolate sponge and custard tops the desserts choice. He also revealed that vegetarian sausage hot pot is a surprise hit. He said his teams provide quality and service with smile.
Looking to the future he added: " We do not like to sit on our laurels and we are always looking to improve in any way we can. We are currently in the process of implementing an electronic meal collation system for our staff to use, with a view to eventually having picture menus on the system. This will improve our service for patients that have speech and language difficulties."
CRH's head, Lina D'Italia Riley, said: "Roast Chicken and lasagne are the favourites on our menus. The traditional dishes are the most popular with the desserts going down a storm. Sticky toffee pudding, apple crumble, ginger sponge all with custard go down well.
And she hailed her team. " Our dedicated team in Calderdale are happy to provide a quality service to patients and staff alike."
How our patients rated their care?
When patients were asked "After leaving hospital, did you get enough support from health or social care professionals to help you recover and manage your condition? we scored 7.3
The Trust continued to score well in response to the following questions (all higher than 9):
The Trust’s results were significantly lower this year for 4 questions:
** Patients are eligible to take part in the survey if they have had at least one overnight stay within a trust during July 2018 and were aged 16 years or older, and are not currently an inpatient. The Trust received 499 responses giving a response rate of 42%. The national response rate of 45%. The Care Quality Commission uses the results from the survey in their regulation, monitoring and inspection of NHS acute trusts in England.