If a patient's Next of Kin (NOK) information isn't added for each encounter in EPR, it means we struggle to contact bereaved relatives to offer them support, at a time when they may really need it, or if there are issues on the ward. It also means we can't fulfil our Duty of Candour obligations, which is a risk to our finances. Our guidance and SOP should help colleagues log the information, either on admission or during their stay.
It is a key priority of the End Of Life Care strategy to offer support for our bereaved relatives. And if the information isn't logged we are unable to deliver Duty of Candour requirements to NOK for orange and red incident investigations which has a significant financial risk attached to it.
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